Returns & Exchanges

At Enesco Gift Shop, we want you to be completely satisfied with your home decor and collectibles. If you are not entirely happy with your purchase, we offer a 30-day return policy for items in their original packaging and condition.

1

Initiate Your Request

Log into your account and visit the order history page to select the items you wish to return and obtain a Return Authorization number.

2

Pack with Care

Securely pack the items in their original Enesco gift boxes and shipping cartons to prevent damage during transit, ensuring all inserts are included.

3

Attach Shipping Label

Print your prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing